OddsForge Help Center
Email Support
The fastest way to reach the OddsForge team is by email:
Our support team monitors this inbox and will respond to your inquiry as quickly as possible. For the fastest resolution, please include the details described in the section below.
Community Channels
In addition to email, you can connect with the OddsForge community and team through our social and community channels:
- X (Twitter): Follow @oddsforge for platform updates, new market announcements, and quick questions.
- Telegram: Join the OddsForge community group for real-time discussions with other traders and team members.
Community channels are great for general discussions, feature requests, and connecting with other traders. For account-specific issues or sensitive matters, always use email.
What to Include in Support Requests
To help us resolve your issue as quickly as possible, please include the following information in your support email:
- Your wallet address — the BSC address you use on OddsForge (e.g., 0x1234…abcd). This helps us look up your account and transactions.
- Description of the issue — explain what happened, what you expected to happen, and what actually happened. Be as specific as possible.
- Transaction hash (if applicable) — if your issue involves a specific transaction, include the transaction hash from BscScan. You can find this in your wallet's activity log or on BscScan.
- Screenshots — if you're seeing an error message or unexpected behavior, a screenshot is extremely helpful.
- Browser and wallet info — which browser (Chrome, Firefox, Safari, etc.) and which wallet (MetaMask, Trust Wallet, etc.) you're using, including version numbers if possible.
- Steps to reproduce — if the issue is repeatable, list the exact steps you took that led to the problem.
Response Times
We aim to respond to all support inquiries within the following timeframes:
- General questions: Within 24–48 hours.
- Account and transaction issues: Within 24 hours.
- Urgent issues (e.g., security concerns, potential exploits): As soon as possible — we prioritize security-related reports.
Response times may vary during periods of high volume. If your issue is time-sensitive, please indicate this clearly in your email subject line.
Check the Help Center First
Before reaching out to support, we recommend searching the OddsForge Help Center — many common questions are already answered here. Some popular articles that often address support inquiries:
- How to Deposit — wallet setup, funding, and deposit issues.
- How to Withdraw — claiming winnings and withdrawing funds.
- How Trading Works — understanding trades, prices, and shares.
- Trading Fees — fee structure and gas costs.
- Troubleshooting — solutions for common technical issues.